Dispatch & returns
Packed carefully. Returned without an argument.
Free standard shipping across the United States on orders over $75. Everything on this page is covered by the same sixty-day promise: if it did not work for you, you are not keeping it and paying for it too.
No. 01 — Dispatch
What happens after you order.
Packed within two business days
Orders are picked and packed in one to two business days. Liquids travel upright in a sealed sleeve, because a leaked bottle is a refund we would rather not owe you.
Handed to the carrier
We ship with USPS, UPS, FedEx and DHL, and choose between them on speed and destination rather than on habit. Tracking is emailed the moment the label is scanned.
Followed until it arrives
If tracking stalls for more than five days, or the carrier marks a parcel delivered that you never received, tell us and we send a replacement. We do not make you argue with the carrier.
No. 02 — Rates
Every rate, printed in advance.
Standard
Free over $75 — otherwise $5.99
5–7 business days
USPS or UPS Ground
Express
$12.00
2–3 business days
UPS or FedEx
Overnight
$25.00
1 business day
Ordered before noon ET, weekdays
International
Calculated at checkout
10–14 business days
DHL — duties payable on arrival
Business days are Monday to Friday, excluding US public holidays. International customers are responsible for any customs duty or import tax charged on arrival.
No. 03 — Returns
The bottle does not need to come back.
A supplement you have opened cannot be resold to anyone else — so asking you to post it back would only cost us both money and end with the bottle in a bin. We skip that step entirely.
Write to us within sixty days of delivery, tell us it did not work, and we refund the order. There is no form, no restocking fee, and no request that you prove how much you took.
The terms, in four lines
Window
Sixty days from delivery
Long enough to finish a bottle and judge it
Condition
Opened, used, half empty — all fine
The empty bottle is the proof, not a problem
Return shipping
Not required
Keep it or bin it; nothing needs to come back
Refund
Original payment method
Processed within 5–7 business days of approval
No. 04 — Exceptions
When something goes wrong.
Arrived damaged or leaking
Send us a photograph within seven days and we ship a replacement the same week. No return, no forms.
Wrong item in the box
We send the correct preparation immediately and cover the postage if you would like to send the other one back. You are welcome to keep it if not.
Address entered incorrectly
Write to us within two hours of ordering and we will correct it before the label prints. After dispatch we reship once the parcel returns to us.
Never turned up
If tracking shows delivered and it is not on your doorstep, give it 48 hours, then contact us. We replace it rather than open an investigation you have to chase.
Every case above is settled by replacement or refund — never store credit