Contact

Write to us. A person reads it.

Rooted Ritual has no ticket numbers and no phone tree, and will not ask you to explain yourself twice. Refund claims are settled in one message, and we would rather answer a difficult question honestly than lose you quietly.

Answered seven days a week

No. 01 — Common errands

Most messages are one of three things.

Each of them is already answered somewhere on the site. If the answer there does not fit your case, write and we will settle it.

No. 01

Claiming the sixty-day promise

Tell us it did not work and we refund the order. The bottle stays with you, there is no form to complete, and we do not ask how much of it you took.

Read the terms first

No. 02

An order that has not arrived

Tracking, delivery dates and past invoices all sit in your order history. If tracking has stalled or a parcel was marked delivered and was not, write to us and we replace it.

Open order history

No. 03

A question about a formula

Doses, interactions, allergens and testing. We answer these ourselves rather than routing you to a script, and we will tell you when a product is not right for you.

See our standards

No. 02 — Write to us

Tell us plainly what happened.

The fastest routes today

Your order history holds every invoice, tracking link and delivery date, and the guarantee page sets out the refund terms in full — including the fact that nothing needs to be posted back to us.

Open order history Read the guarantee

Where to find us

Hours

Monday to Friday, 5:45 — 9pm ET
Saturday and Sunday, all day

Weekends are staffed in full, so a message sent on Saturday is not waiting until Monday

We cannot give medical advice. If you are pregnant, nursing, taking prescription medication or managing a condition, speak to your doctor or pharmacist before starting any supplement.

No. 03 — Already written down

You may not need us at all.

Rooted Ritual publishes the awkward details rather than saving them for whoever thinks to ask.